Business Transformation Leader

Hina
Bhatia

Principal Consultant  ·  Director-Level Executive  ·  15+ Years

I architect frameworks that translate organizational complexity into competitive advantage — driving cost efficiency, faster time-to-value, and scalable systems built to last across Energy, Healthcare, and Technology.

$33M+
Budget Managed
25%
Efficiency Gains
500+
Team Members Led
15+
Years Experience
PMP
Project Mgmt Professional
SSBB
Six Sigma Black Belt
MBA
Intl Finance & Marketing
SAFe
Agile Certified
Equally comfortable in the boardroom shaping strategy and on the ground designing the operating model.

With over 15 years embedded in Fortune 500 organizations — PG&E, Kaiser Permanente, Intel, and HP — I've built a career at the intersection of strategy and execution. I don't just advise; I roll up my sleeves and build the systems, teams, and frameworks that make transformation stick.

I'm currently targeting Director of Operations and Business Transformation roles where I can drive enterprise-scale change in complex, regulated industries. If you're looking for a leader who has done it before, at scale, I'd love to talk.

Energy & Utilities Healthcare Technology Lean Six Sigma Agile / SAFe Digital Transformation PMO Build Change Management
Career

Professional Experience

Pacific Gas & Electric
Aug 2018 – Present
Kaiser Permanente
Jul 2015 – Jul 2018
Intel Corporation
Jul 2012 – Jun 2015
HP (Hewlett-Packard)
Oct 2010 – Jun 2012
Principal Consultant | Embedded Director of Operations
Pacific Gas and Electric (PG&E) · San Francisco Bay Area, CA
Aug 2018 – Present
Operational Excellence Lean Strategy Technology Enablement Team Leadership
  • Managed and led a direct team of 7 Continuous Improvement Leads, overseeing day-to-day execution, coaching, and delivery accountability across all enterprise improvement initiatives.
  • Built and stood up a Performance Improvement Organization spanning 500+ team members — delivering ~25% efficiency gains enterprise-wide through lean operating models and governance structures.
  • Secured executive buy-in for emerging technology adoption, reducing annual operational costs by $3M through targeted automation and process redesign.
  • Established a unified performance visibility model that reduced executive time-to-decision by 40% across engineering, finance, and field operations.
  • Implemented KPI dashboards improving reporting accuracy from ~65% to 98%, enabling proactive rather than reactive operational decisions.
$3M
Cost Reduction
25%
Efficiency Gains
98%
Reporting Accuracy
Associate Consultant | Digital Transformation Lead
Kaiser Permanente · Oakland, CA
Jul 2015 – Jul 2018
Digital Health Patient Operations Process Optimization $33M Budget
  • Managed a program budget of $33M, overseeing financial governance, vendor contracts, and resource allocation across all digital transformation workstreams.
  • Led large-scale digital health transformation including telemedicine platform rollout and clinical IT integrations serving 20,000+ patients across multiple care sites.
  • Built data-driven patient engagement frameworks increasing portal adoption by 40% and driving a 15% improvement in patient satisfaction scores.
  • Established program governance and change management playbooks that accelerated technology adoption by 30% and reduced go-live risk across 6 concurrent workstreams.
$33M
Budget Managed
40%
Portal Adoption
20K+
Patients Served
Program Manager | Global Portfolio Lead
Intel Corporation · Santa Clara, CA
Jul 2012 – Jun 2015
Product Strategy Global Ops Financial Governance
  • Partnered with product and engineering leadership to shape roadmaps and operational strategies for a global client computing portfolio across geographically distributed locations.
  • Achieved 95% on-time delivery rate across global product programs through agile execution models and data-driven prioritization frameworks.
  • Led cross-functional alignment across engineering, supply chain, marketing, and finance — establishing a unified program cadence that reduced dependency bottlenecks.
95%
On-Time Delivery
Global
Portfolio Scope
4+
Functions Aligned
Project Manager | IT PMO Founder
HP (Hewlett-Packard) · Palo Alto, CA
Oct 2010 – Jun 2012
IT PMO SAFe Agile Change Management
  • Founded and scaled an IT PMO from the ground up, introducing hybrid delivery frameworks (Waterfall + Agile) that improved timelines by 30% and reduced operating costs by $1.5M.
  • Spearheaded SAFe Agile adoption across 10+ product and engineering teams, improving delivery velocity by 35% and embedding a continuous improvement culture.
$1.5M
Cost Saved
35%
Velocity Increase
10+
Teams Transformed
Thought Leadership

Articles & Resources

Perspectives on business transformation, operational excellence, and leadership — written for practitioners navigating complex change. Share directly to LinkedIn.

Why 70% of Transformation Programs Fail — And What Actually Works

Most transformations fail not from bad strategy but from poor operating model design. Here's the governance framework I've used across PG&E, Kaiser, and Intel to make change stick.

The 5 KPIs Every Operational Leader Should Track in Real Time

Shifting from lagging to leading indicators transformed how PG&E's leadership made decisions. These are the five metrics that matter most — and how to build the visibility model around them.

Telemedicine Rollout at Scale: Lessons from a 20,000-Patient Deployment

What we learned building Kaiser Permanente's digital health infrastructure — from change management playbooks to clinical IT integration pitfalls that nobody talks about.

Building a Performance Improvement Organization from Zero

A step-by-step breakdown of how to stand up a PIO inside a regulated utility — the governance structure, the team design, and the lean operating model that delivered 25% efficiency gains.

SAFe Agile in Non-Tech Environments: What the Textbook Misses

Most SAFe implementations assume a pure software context. Here's how I adapted the framework for field operations, finance teams, and clinical environments — and what I'd do differently.

From Consultant to Director: How to Bridge the Perception Gap

The skills overlap more than people think. The gap is in how you present your scope, your accountability, and your leadership footprint — here's how to close it on paper and in interviews.

Follow on LinkedIn for weekly insights on business transformation, operational leadership, and career strategy for senior professionals navigating complex change.

Follow on LinkedIn →
Get In Touch

Let's Connect

I'm actively exploring Director-level opportunities in Business Transformation and Operations Strategy. If you're building a high-performing organization and need someone who has done it before — at scale, in regulated industries — I'd love to have a conversation.

I'm also open to advisory and consulting engagements for organizations going through complex operational transformation.

📱
Phone
(916) 770-5429
✉️
Email
hinabhatia11@hotmail.com
🔗
LinkedIn
linkedin.com/in/hinabhatiapmp
📍
Location
San Francisco Bay Area, CA